1. Information We Collect
We collect the following categories of information directly from you when you register for an account, initiate transactions, engage with support, or access our platform. We may also collect data through cookies, third-party verification tools, and analytics software.
1.1 Personal Information
Full name
Date of birth
Government-issued ID (uploaded or verified through third-party tools)
Email address and phone number
Mailing address
1.2 Financial and Transactional Information
Bank account and routing numbers
Linked debit or credit card details
Transaction amounts, time, location, and recipients
Payout and deposit data, including sweepstakes rewards
1.3 Business/Brand Information (for Brands)
Legal business name and entity type
Employer Identification Number (EIN)
Business banking details
KYC documents, such as business licenses and tax records
Device and IP address logs for all logins and activity
1.4 Technical and Usage Data
IP address and geolocation data (collected via browser/device)
Browser type and device information
Operating system version
Clickstream data and session times
1.5 Communication Data
Support tickets and chat logs
Inbound and outbound email communications
Phone call recordings (where applicable)
Feedback and survey responses
2. How We Use Your Information
Your information is used for the following purposes:
-To verify your identity and meet KYC/AML requirements
-To facilitate deposits, payouts, and transfers on the Pandora Pay platform
-To detect, prevent, and investigate fraud, abuse, or violations
-To conduct internal audits, transaction monitoring, and risk assessments
-To provide tailored experiences and platform enhancements
-To issue important service updates, alerts, and marketing (if opted-in)
-To comply with legal, regulatory, and tax obligations
-To fulfill support or dispute resolution requests
-We may also use aggregate or anonymized data for analytical purposes.
3. Sharing Your Information
We may share your data as follows:
3.1 Service Providers
We engage trusted third parties who assist in delivering our services:
Payment processors and banking partners
Identity verification services
Hosting and cloud infrastructure providers
Analytics and security vendors
Customer engagement tools
3.2 Business Partners
With your interaction or consent, we may share data with:
Brands or sweepstakes operators you're affiliated with
Co-branded partners supporting integrated services
Data may be shared in either identifiable or aggregated formats depending on the purpose and necessity.
3.3 Legal and Regulatory Authorities
We may disclose data:
In response to a subpoena, court order, or legal process
To comply with applicable laws or regulatory obligations
To enforce our rights or protect the safety of users and systems
3.4 Corporate Transactions
In the event of a merger, acquisition, restructuring, or asset sale, user information may be transferred to the new entity subject to this Privacy Policy.
We do not sell or rent your personal data to third parties for their marketing use.
4. Your Privacy Choices
You have the following rights:
Access and Update: Review and update your data through your account settings.
Data Portability: Request a copy of your data in a commonly used format.
Marketing Preferences: Opt out of promotional messages via unsubscribe links.
Cookies and Tracking: Control cookies via browser tools or privacy settings.
Account Deletion: Request full deletion of your profile and associated data by contacting [email protected].
5. Data Security
We employ rigorous safeguards to protect your data:
Industry-standard AES-256 encryption for sensitive data
TLS/SSL protocols for data in transit
Multi-layer firewall protection and threat detection
Role-based access control and 2FA (two-factor authentication)
Internal audits, vulnerability testing, and 24/7 monitoring
In the event of a security incident, affected users will be notified promptly in accordance with applicable breach laws.
6. Data Retention
We retain personal and transactional data as follows:
Account and KYC-related records: minimum of 5 years post account closure
Transaction records: as required by financial regulations and tax law
Communications: retained for quality assurance and legal defense
After the retention period, data is either deleted securely or anonymized for statistical purposes.
7. Children’s Privacy
Pandora Pay is not intended for users under the age of 18. We do not knowingly collect or process data from minors. If notified of unauthorized use by a minor, we will immediately suspend the account and delete all related information.
8. International Users
Pandora Pay is headquartered in the United States. If you access our services from outside the U.S., your information will be transferred and stored in the U.S. in accordance with this policy. You acknowledge that U.S. data protection laws may differ from those in your jurisdiction.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. When changes are material, we will notify you via email or through the Services. You are advised to review this policy periodically. Continued use of the Services constitutes your acceptance of any changes.
10. Contact Us
If you have any questions, complaints, or requests regarding this policy, please contact:
Pandora Pay Privacy Team
Email: [email protected]
Hours: Monday – Friday, 9 AM to 5 PM EST